Shipping & Returns

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SHIPPING 

Rabaconda products are shipped out from our German or Estonian warehouses (whichever is the cheaper option for the customer), and we use both DPD and DHL as our transport partners. Our aim is to dispatch all orders within 48 hours, subject to stock availability and security checks. We cannot deliver to PO boxes.

Delivery time within Europe is 3-5 days. For other countries, please contact our customer support team on +44 7769 747 494 or via support@rabaconda.com.

Please note that all customers outside of the EU are responsible for any and all applicable customs, duties, taxes, or fees. These charges and amounts are not the responsibility of RABACONDA OÜ. They are payable by the customer and are entirely the customer’s responsibility, regarding both customs declarations and payments to the authorities and competent bodies of the customer’s country. Customers are advised to contact local authorities for information on these matters. Taxes may vary by item, country, region, and province. Please be aware that average customs clearance times vary per country.

 

SHIPMENTS WITHIN EUROPE 

Deliveries to all European countries are free of charge.

 

SHIPMENTS TO THE REST OF THE WORLD (incl. VAT)

0 – 4kg16 – 20kg
Zone 1:
Belarus, Iceland, Serbia, Ukraine
€ 26.87€ 74.30
Zone 2:
Israel, Russia, Turkey
€ 41.98€ 109.70
Zone 3:
China, HK, India, Indonesia, Japan, Kazahhstan, Malaysia, Mexico, Singarope South Korea, Taiwan Thailand
€ 52.98€ 170.90
Zone 4:
Argentina, Australia, Brazil, NZ, SA
€ 63.58€ 222.12

 

RETURNS

At Rabaconda, we pride ourselves on our customer service. You can return any item to us within 30 days of receipt and receive a full refund or exchange (though certain conditions apply). The money will be returned to your account within 30 days of receiving your cancellation on the condition that the goods have been returned to us. If you would like to return a product or if you have any problems, please contact us at +44 7769 747 494 or support@rabaconda.com for assistance.

 

RABACONDA’S MONEY BACK GUARANTEE

Returns will only be accepted by prior arrangement and if the item is in original and undamaged condition, in its undamaged and original packaging, and complete. Unfortunately we cannot accept any goods if we have not been notified of a problem within 30 days. Return shipping costs will be covered by the customer. If the returned product and/or the package have been damaged by the customer, Rabaconda has the right to deduct the amount corresponding to the reduced value of the goods from the sum returned to the customer. Please note that a 10% restocking fee applies. Please also note that the original shipping charges will not be refunded. Justified complaints will go only for credit or replacement.

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery, as you will be responsible for the goods until they are received by us. The returned product must include all parts that were initially in the box. If the purchase included extra, promotional products handed out during a campaign for free, you have to return these as well.

If the returned product and/or the package have been damaged not by fault of RABACONDA but by wrong usage of the goods by the customer, RABACONDA will send you an email with a corresponding proposal. If you do not agree with the deduction, you have the right to use an independent expert for specifying the damage. The cost of the expertise will be borne by the customer.

 

WARRANTY

RABACONDA OÜ takes responsibility for shortcomings and errors that appear within 12 months from the delivery of the goods. RABACONDA will not take responsibility in the following cases:

1) the product has been damaged by the customer

2) shortcomings that have appeared due to wrong usage of the product

3) the product has physically worn out due to normal usage

If the product does not meet the set requirements or has other shortcomings, you have the right to demand replacement of the product or cancel the order and return the defective product. In this case, transport will be paid by RABACONDA.

Upon the return of a defective product, the full sum (including transport) will be returned to your bank account within 30 days from receiving the returned product.

The warranty does not apply if the defects have been fully or partially caused by incorrect, careless or improper use, use for non-standard applications including racing purposes, external causes, such as fire or water damage. Shipment costs back to Rabaconda will, in these cases, be borne by the customer. The customer is responsible for damage or loss during transport to Rabaconda. This cannot be recovered from Rabaconda transport insurance. The delivery costs for an exchange or repaired product back to the customer are covered by Rabaconda.

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