Shipping & Returns

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For orders to the US, Canada and Mexico, Rabaconda products are being shipped from our logistics hub in Tennessee, USA. Our aim is to despatch all orders within 48 hours of receipt, subject to stock availability and security checks. We cannot deliver to PO boxes.

Delivery time within the United States takes around 5 days.

We offer FREE SHIPPING within the US on all orders above $300. If your order total is less than $300, you can check the shipping rate by adding a product into the shopping cart and by entering your delivery address.

Please not that all customers outside of the US (Canada, Mexico, etc.) are responsible for any and all applicable customs, duties, taxes or fees. These charges and amounts shall not be the responsibility of RABACONDA OÜ. They shall be payable by you and are entirely your responsibility, regarding both customs declarations and payments to the authorities and competent bodies of your country. You are advised to contact your local authorities for information on these matters. Taxes may vary by item, country, region and province. Please be aware that average customs clearance times vary per country.

Rabaconda’s Money Back Guarantee

At Rabaconda,  we pride ourselves on our customer service. You can return any item to us within 30 days of receipt and receive a full refund or exchange (certain conditions apply). The money will be returned to your account within 30 days of receiving your cancellation on the condition that the goods have been returned to us. If you would like to return a product or if you have any problems, please contact us on 731-983-5727 or support@rabaconda.com for assistance.

Returns will only be accepted by prior arrangement and if the item is in original, undamaged condition, in its undamaged original packaging and complete. Unfortunately we cannot accept any goods if we have not been notified of a problem within 30 days. Return shipping costs will be covered by the customer. If the returned product and/or the package have been damaged by the customer, Rabaconda has the right to deduct the amount corresponding to the reduced value of the goods from the sum returned to the customer. Please note that a 10% restocking fee applies. Please also note that the original shipping charges will not be refunded. Justified complaints will go only for credit or replacement.

For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery as you will be responsible for the goods until they are received by us. The returned product must include all parts that were initially in the box. If the purchase included extra, promotional products handed out during a campaign for free, you have to return these as well.

If the returned product and/or the package have been damaged not by fault of RABACONDA but by wrong usage of the goods by the customer, In such a case, RABACONDA will send you an email with a corresponding proposal. If you do not agree with the deduction, you have the right to use an independent expert for specifying the damage. The cost of the expertise will be borne by the customer.

 

Warranty

RABACONDA OÜ takes responsibility for shortcomings and errors that appear within 12 months from the delivery of the goods. The warranty does not apply if the defects fully or partially results from from incorrect, careless or improper use, use for non-standard applications, external causes such as fire or water damage, or if the product has physically worn out due to normal usage. In case the product does not meet the set requirements or has other shortcomings, you have the right to request a replacement of the product or cancel the order and return the defective product. In this case, transport costs will be covered by Rabaconda.

 

Customer Service Contact Information

For customer support, please contact us at support@rabaconda.com or 731-983-5727

Returns and Correspondence Address:

Eagle Warehouse & Distribution Center, Inc.
823 East Main St.
Henderson, TN 38340

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