Returns Policy

 

Rabaconda Money Back Guarantee

At Rabaconda we pride ourselves on our customer service. You can return any item to us within 14 days of receipt for any reason and get a full refund or exchange, no questions asked. The money will be returned to your account latest within 30 days from receiving your cancellation message on the condition that you have returned the goods. If you would like to return anything or have any problems, please either call us on +372 50 79790 or email us at support@rabaconda.com and we will help solve any problem to your satisfaction and advise how to proceed.

 

Returns will only be accepted by prior arrangement, carriage paid by the customer and in good condition. Items can be returned only if they are in original and undamaged condition, in undamaged original packaging and complete. The returned product has to include all parts that were initially in the box.

In case the returned product and/or the package have been damaged not by fault of RABACONDA but by wrong usage of the goods by the customer RABACONDA OÜ has the right to deduct the amount corresponding to the reduced value of the goods from the sum returned to the customer.

 

Warranty

RABACONDA OÜ takes responsibility for shortcomings and errors that appear within 12 months from the delivery of the goods. The warranty does not apply if the defects have been fully or partially resulting from incorrect, careless or improper use, use for non-standard applications, external causes, such as fire or water damage, or the product has physically worn off due to normal usage. In case the product does not meet the set requirements or has other shortcomings you have the right to demand replacement of the product or cancel the order and return the defective product. Transport is paid by RABACONDA.

 

Customer Service Contact Information

For customer service support please contact us on: support@rabaconda.com or call our customer service +372 50 79790.

 

Returns and Correspondence Address

Rabaconda OÜ

Kõivu põik 9

Tallinn 12113

Estonia

 

 

 

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